1 Which contract is this?
ERP implementation Annual support (AMC) Custom agreement
The full 17-sheet implementation agreement: scope, methodology, timeline,
hosting, commercial terms, support, general terms, annexes.
The renewal sold after the free support period ends —
scope of support, service levels, term and fees.
A blank bilingual agreement — you write the numbered
clauses, we handle the cover, parties, general terms, seal and signatures.
3 Scope — core modules
Ticked modules print in §3 and Annex A
CRM & Marketing Leads, opportunities, quotations & follow-up in one pipeline Sales Quotations, sales orders, price lists & customer portal Purchase & Procurement RFQs, vendor pricing, imports & automated reordering Inventory & Warehousing Multi-warehouse, lots/serials, barcode & real-time valuation Point of Sale Counter sales live-synced to inventory and accounting Projects & Operations Tasks, timesheets, budgets & profitability per project Accounting & Finance Full ledger, AR/AP, assets, budgets & statutory reporting Human Resources Employees, contracts, attendance, leaves & payroll Document Management Central document store linked to every record Approvals & Workflow Multi-level approval routing across departments Analytics & Dashboards Management cockpit — live KPIs and drill-down reports AI Assistant (embedded) Intelligent assistant across the system
Additional & optional scope
Printed as §4. Leave everything unticked and the section is
dropped from the contract entirely.
Data Migration Master data + opening balances from the legacy system Report Customisation Tailored invoices, statements and management reports WhatsApp & Email Integration Outbound and inbound messaging from inside the system Employee Self-Service App Mobile leaves, attendance, payslips and requests E-Commerce / Web Store Online storefront integrated with inventory & sales Fleet Management Vehicles, costs, assignments and renewals Field Service Site teams, work orders and mobile execution Manufacturing / Assembly Bills of materials, work orders and costing Third-party Integrations Banks, payment gateways and government portals
Include the no-extra-cost commitment
"Any feature jointly identified as genuinely important during implementation — and
reasonable in size — is delivered at no additional cost."
4 Timeline, users and value
Payment milestones
Amounts are calculated from the net contract value.
+ Add milestone
3 Support plan, term and fees
Service level
Essential Standard Premium
Term (months)
Billing
Annually in advance
Semi-annually Quarterly
Monthly
Currency
KWD USD AED
SAR EUR
3 The agreement
Arabic optional — English is reused when it is blank
Purpose & scope — English
Purpose & scope — Arabic
Numbered clauses
Numbered automatically and packed onto sheets so nothing is
cut off. If a sheet still overflows, the builder rebuilds it with fewer clauses per page.
+ Add clause
Commercial terms optional
Leave the value at 0 to omit the commercial section.
+ Add payment
Add the standard general-terms sheet
Confidentiality, change control, liability, force majeure, termination, Kuwaiti law
and the Arabic-prevails language clause.
5 Reference, dates and finishing
Include Annex B — Dexor credentials (2 sheets)
Registration, licence, signing authority and address. Share capital, shareholding,
partner IDs and file numbers are never printed.
Special conditions — English optional, prints as its own section
Special conditions — Arabic
Notes and instructions for the document agent optional — plain English
This goes to the agent that writes the document. It reads the Dexor skill, follows
our clauses and translations, and then applies what you say here.